Terms of Service
These Terms define the conditions for use of the import agency services provided by hubbuyer (the “Service”) between the Company and users of the Service (“Buyers”).
Article 1 (Application of These Terms)
① These Terms apply to all users of the Service.
② All rights of interpretation of these Terms belong to the Company.
Article 2 (Agreement to These Terms)
① By using the Service, the Buyer is deemed to have agreed to all provisions of these Terms.
Article 3 (Amendment of These Terms)
① The Company may amend these Terms without prior consent of the Buyer.
② The amended Terms shall take effect upon publication on the Company’s website.
③ Continued use of the Service after amendment constitutes acceptance of the amended Terms.
Article 4 (Membership Registration)
① Applicants must agree to these Terms and complete registration via the Company website.
② The Company may reject registration based on its prescribed review.
⑴ The Company is not obligated to disclose reasons for rejection.
③ Registration documents may be shared with contractors for payment and settlement review.
⑴ Registration may be rejected based on contractor judgment.
⑵ The Company is not obligated to disclose such reasons.
④ Accurate information must be provided at registration.
⑴ Any liability arising from false information shall be borne by the member.
Article 5 (Cancellation of Membership)
① The Company may cancel membership without prior notice if any of the following apply.
⑴ Unauthorized use of ID or password
⑵ Failure to pay usage fees
⑶ False registration information
⑷ No contact for more than three months
⑸ Other cases deemed inappropriate by the Company
② In such cases, all orders in process shall be invalidated.
Article 6 (Membership System)
① Membership Registration
⑴ Registered based on application
⑵ Fees charged according to website listings
⑶ Personal information shall not be disclosed without consent except as required by law
② Suspension of Membership
⑴ Failure to pay membership fees
⑵ Failure to complete renewal procedures by the due date
③ Cancellation of Membership
⑴ Unauthorized use of ID or password
⑵ False registration information
⑶ Deemed inappropriate by the Company
⑷ All orders in process shall be invalidated
Article 7 (Fees and Payment Methods)
① Buyers shall pay usage fees by methods specified by the Company.
② Late payment may result in suspension of services without notice.
③ Payments must be made from a financial account under the registered member name.
Article 8 (Grant of Authority for Collection)
① Buyers agree that contractors may collect product payments on their behalf.
② Contractors are not parties to the sales contract and bear no responsibility for product quality, safety, or legality.
Article 9 (Contractors)
① Contractors are involved in the provision of the Service.
② The Company may outsource part of the Service to third parties.
③ Contractors bear no responsibility for commercial disputes.
④ Restrictions may apply due to laws or contractor discretion.
Article 10 (Payment)
① Product payments shall be made to accounts designated by the Company.
② Payment recipients are limited to contractors approved by the Company.
③ Payment-related inquiries must be made only to the Company.
Article 11 (Warranty, Cancellation, Returns, and Refunds)
① The Company does not provide warranties regarding product quality or legality.
② Orders cannot be canceled or modified after confirmation.
③ In cases where inspection is requested
⑴ Negotiation for exchange or return will be conducted if defects are found
⑵ However, refunds or exchanges are not guaranteed
⑶ Returns are not accepted in the following cases
- Damaged or soiled outer packaging
- Counterfeit or non-genuine products
- Minor differences from product images
④ No refunds will be issued if products are seized by customs.
⑴ Determinations are at the discretion of customs authorities.
Article 12 (Inspection and Optional Services)
① Authenticity and quality guarantees are excluded from inspection services.
② Inspection services do not constitute grounds for refunds.
Article 13 (Prohibited Items)
① The following items cannot be handled
⑴ Items subject to the Washington Convention
⑵ Export or import prohibited items
⑶ Items contrary to public order or morals
⑷ Fragile items
⑸ Living organisms
⑹ Items from poorly rated stores
⑺ Items deemed inappropriate by the Company
Article 14 (Disclaimer)
① The Company shall not be liable for damages arising from
⑴ Non-genuine or counterfeit products
⑵ Customs seizure
⑶ Transportation accidents
⑷ Force majeure
⑸ Customs duties and related fees
Article 15 (Dispute Resolution and Compensation)
① Buyers shall promptly compensate any damage caused to the Company.
② Costs arising from third-party claims shall be borne by the Buyer.
Article 16 (Governing Law and Jurisdiction)
① These Terms shall be governed by the laws of China.
② The Yiwu People’s Court of Zhejiang Province shall have exclusive jurisdiction as the court of first instance.
Article 17 (Consultation)
① Matters not stipulated in these Terms shall be resolved through good-faith consultation.
Article 18 (Amendment)
① The Company may amend these Terms without notice.